Table of Contents
Introduction: The No Word
Stepping into No: The Basics
No: A Learned Skill
Saying Yes to the NoWord
The No Credo
Part 1 With Friends
Who’s a Friend?
When No Is Crystal Clear
Getting Personal
Buying Time
You’re Invited
Out and About: Social Graces
In the Neighborhood
Part 2 All in the Family
Tightening Your Boundaries
Complicating Factors with Parents
Enter the In-Laws
No, Darling
With Children–Park Your Guilt
Part 3 At Work
High Performance Versus Overload
Mixing Business with Pleasure
Power Plays
Sticky Situations
Part 4 Really Difficult People
Selling You a Bill of Goods
Getting Things Done–Your Way
Conclusion: Bowing Out
Finding the Courage
The No Drill
Liberating Yourself
Experiencing the Freedom
A New Mind-Set